Support Options

ERO Support

Log into your account above with your EFIN and password to access reports, order supplies, view the status of taxpayers, access our ERO Forum and much more.

Call us @ 866.491.1040

For live assistance, our Customer Service representatives will be happy to field your questions. During tax season, we extend our weekday and weekend hours, to better serve you and your customers.

Fax your documentation to: 866.300.3528

Any documentation that is required in hard copy format such as changes to ERO bank account information, voided checks, and stop payment requests can be faxed directly to us at the above toll-free number.

Taxpayer Support

Direct your taxpayers to our mobile friendly taxpayer website
where they can quickly and easily find all of the information they
need about their Republic Bank Refund Transfer including:

  • Current status of the Bank Product
  • Summary of tax preparation and bank fees

For information about the status of their individual refund, taxpayers should be encouraged to visit www.irs.gov.

Customers call: 866.581.1040

Taxpayers can check the real-time status of their Republic Bank Products simply by calling the above toll-free number.