ERO Support Overview

During tax season and throughout the year, you can always get information or assistance quickly. Support Options include online, phone and fax as well as a taxpayer hotline and website so your customers can check the status of their Bank Products 24/7.

We take Marketing Assistance to the next level with a variety of materials for your office to promote the benefits of the Bank Products you offer and educate taxpayers about all of their tax filing options. Additionally, to assist with your advertising efforts, we provide ready to use print and online advertisements that you can customize and get in your local newspaper or up on your website in no time.

Our extensive Reporting Tools include an ERO Dashboard, detailed reports and a slick mobile app. With all of this information at your fingertips, you’ll be able to find out each morning how many customers will have Federal Refunds released later that day and much more.

Another way Republic Bank supports your business is by providing two programs that can help solve your cash flow challenges. Extremely popular with EROs, the Receivables Assistance Program(RAP) provides a much needed boost at the beginning of filing season and Software Purchase Assistance (SPA) allows you to avoid paying upfront for your tax software.

Have you referred your customers to Our mobile friendly site lets customer view a summary of their tax preparation fees, account activity, check cashing options and download helpful forms.

Republic Bank will even send out Taxpayer Text Alerts to your customers when their Bank Product has been issued. This free, configurable option can save you and your staff significant time and resources!