Tax Office 5-Star Rating
Each tax season, offices are recognized for their exceptional commitment to
offering Bank Products fairly and responsibly with a 5-Star Rating.
If an office is reviewed for compliance by Republic Bank and receives a perfect score,
they are honored with this prestigious award. The five stars represent the key areas EROs
focus on to meet the high standard Republic Bank sets for itself and our EROs:
Protecting confidential customer information includes meeting our document storage,
physical security and computer security requirements.
A key element of the 5-Star Rating is to clearly and thoroughly explain to every customer the terms and costs associated with bank products as well as all refund filing options including those that are no additional cost to the customer.
We expect tax offices offering Bank Products to treat their customers fairly with a passion for providing a high quality tax preparation experience.
Responding to bank requests for documents or other information in a timely fashion
is an extremely important aspect of being partnered with Republic Bank.
Mandatory online ERO training helps ensure that every employee understands the requirements and procedures for offering Bank Products with a strong focus on reviewing all refund filing options with each customer.