Tax Office 5-Star Rating

Each tax season, offices are recognized for their exceptional commitment to offering Bank Products fairly and responsibly with a 5-Star Rating. If an office is reviewed for compliance by Republic Bank and receives a perfect score, they are honored with this prestigious award. The five stars represent the key areas EROs focus on to meet the high standard Republic Bank sets for itself and our EROs:

Security

Protecting confidential customer information includes meeting our document storage, physical security and computer security requirements.

Disclosure

A key element of the 5-Star Rating is to clearly and thoroughly explain to every customer the terms and costs associated with bank products as well as all refund filing options including those that are no additional cost to the customer.

Fairness

We expect tax offices offering Bank Products to treat their customers fairly with a passion for providing a high quality tax preparation experience.

Responsive

Responding to bank requests for documents or other information in a timely fashion is an extremely important aspect of being partnered with Republic Bank.

Training

Mandatory online ERO training helps ensure that every employee understands the requirements and procedures for offering Bank Products with a strong focus on reviewing all refund filing options with each customer.