This annual training is required every year for all employees, contractors or affiliates who will be offering or discussing Refund Transfers and/or Advances with customers or employees who have access to confidential customer information.

In order to successfully complete the ERO Training module, please familiarize yourself with each topic presented and answer the review questions at the end of each section. Once you understand all of the material, you will take a test which requires a minimum score of 70% to pass.

Upon passing the test, a Republic Bank Identification Number (RBIN) will be assigned to you. You will need to enter your RBIN on every Bank Product Application that you submit to confirm that you have successfully completed training. Your RBIN is unique to you and must not be shared with anyone else, including co-workers or other tax preparers.

Attending one of our webinars is highly recommended for all tax offices so you can hear first-hand about changes to our program, stay up-to-date on compliance requirements and review everything you need to do to be ready to process Bank Products for the upcoming tax season. Topics covered include requirements for offering Refund Transfers and Advances fairly and responsibly, discussions about advertising approval, the check cashing process and more.